Prosper² Rewards Card - Frequently Asked Questions

What is a Prosper² Rewards Card?

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The Prosper² Rewards Card is a pre-funded Mastercard, not a credit card. A pre-funded card allows you to spend only the balance that is loaded onto the card.  You can use your Prosper² Rewards Card at over 35 million locations which display the Mastercard Acceptance Mark.

What should I do if my Prosper² Rewards Card never arrives?

If your Prosper² Rewards Card does not arrive within 10-14 days, please call us on 0203 814 0046.

How do I activate my card and obtaining my PIN?

Activating your Prosper² Rewards Card and getting your PIN is easy.  Simply send an SMS text message from the mobile number you are registered with to 07860 024 357 that reads:

PIN {Last eight digits of the 16 digit Prosper² Rewards Card number}

For example, if your card number is 5302 6901 2345 6789. The text message should read: PIN 23456789

Once the activation text is received you will receive an SMS text message with your PIN confirming that your card is now active.

If you have any difficulties activating your Prosper² Rewards Card please call Card Customers Services on 0203 735 1735.

Please keep your PIN safe and do not reveal it to anyone. We recommend that you delete the text once you know the PIN.

What happens if I forget my PIN?

Getting your PIN is easy. Simply follow the instructions above for 'Activating your Prosper² Rewards Card'. Alternatively, log in to your Prosper² Account and click ‘Rewards Card Login’ hover over your name and select PIN Reveal.

Accessing your Prosper² Rewards Card Account.

To view your card balance and real-time transactions online, log in to your Prosper² Account, select ‘Prosper Rewards’ and then ‘New Multi-Currency Rewards Card’ and follow the instructions to log in. 

You will need to use the email address and telephone number associated with your Prosper² Membership. Your 12-digit Cardholder Id Number is detailed on the bottom left hand corner of your Prosper² Rewards Card.

Do I have to accept the Terms and Conditions?

Using your Prosper² Rewards Card signifies that you accept the Terms and Conditions.

Can I make purchases for more than the amount remaining on my Prosper² Rewards Card?

Your Prosper² Rewards Card is a pre-funded card and can only be used up to the amount on the card; however, for purchases that are higher than your Prosper² Rewards Card balance, you can use your Prosper² Rewards Card along with another form of payment. If you attempt to make a purchase for more than the amount available on the card without another form of payment to pay the difference, the transaction will be declined.

What currencies are available on my multi-currency Prosper² Rewards Card?

The funds on your multi-currency card can be held in up to 15 currencies simultaneously. 

The currencies available are: GBP, EUR, USD, CHF, AUD, CAD, HKD, NOK, PLN, ZAR, DKK, JPY, NZD, SEK, ILS.

How do I exchange currencies?

You can exchange currencies by calling Card Customer Services on 0203 7351 735 and requesting a currency exchange.

Can I use my Prosper² Rewards Card at more than one place?

Yes, that's one of the advantages of a Prosper² Rewards Card! You can use your Prosper² Rewards Card at multiple retailers displaying the Mastercard Acceptance Mark for as long as there is a balance remaining on the card.

Can I use my Prosper² Rewards Card at a cash register?

Yes, your Prosper² Rewards Card can be used anywhere the Mastercard Acceptance Mark is displayed.

How do I use my Prosper² Rewards Card at a cash register with a POS Terminal?

When making a purchase using a POS terminal, push “credit” on the keypad. The purchase will be declined if you push “debit”.

Can I use my Prosper² Rewards Card online?

Yes, you can use your Prosper² Rewards Card to make purchases online.

Can I use my Prosper² Rewards Card at an ATM?

No, your Prosper² Rewards Card can only be used for retail, online and telephone purchases, wherever Mastercard is accepted.

Can I use my Prosper² Rewards Card to get cash back at the checkout?

No, you cannot use your Prosper² Rewards Card to get cashback at the checkout.

Can I add more money onto my Prosper² Rewards Card?

No, only points from your Prosper² Account can be redeemed to load the card.  You should always keep your Prosper² Rewards Card so you can receive new loyalty rewards.

How can I check the balance on my Prosper² Rewards Card?

To view your balance and the transactions on your Prosper² Rewards Card, log into your Prosper² Account and click ‘Rewards Card Login’

What should I do if my Prosper² Rewards Card is lost or stolen?

If your new multi-currency Prosper² Rewards Card is lost or stolen, You can lock your card using the online platform. Once this is done you can get in touch with the help desk by calling 0207 127 8130 who will ensure the safety of your money and set up a replacement card.

How long can I use my Prosper² Rewards Card?

Your Prosper² Rewards Card expiration date is embossed on the front of your card. You can use your card through to the end of the month on the year it expires.  You will be provided with a new Prosper² Rewards Card prior to the expiration date so you can continue to spend your balance.

Can I change my address and telephone number after I have received my Prosper² Rewards Card?

Yes, you can change your address or telephone number by logging into your Cardholder Account or by calling a Customer Service Representative.